Facts and sources

Every claim, and where it comes from

The numbered markers on our website point here. If something below stops being true, we change it or take it down.

What SignSure does

Checked against the SignSure codebase and plan catalog.

  1. 1

    Each signing request you send uses one credit, however many people sign it. Reminders and re-opening an expired request don't use another.

    Verified in the SignSure codebase · Checked 7 October 2026

  2. 2

    Paid plans keep sending after the included amount: extra signing requests, SMS and emails are billed per unit instead of being blocked.

    The Free plan has hard caps and stops at its limits.

    Verified in the SignSure plan catalog · Checked 7 October 2026

  3. 3

    Every plan, including Free, can create API keys and use the REST API.

    Verified in the SignSure codebase · Checked 7 October 2026

  4. 4

    Signers can be asked to verify with a one-time code by email or SMS, or with a PIN or password you set, before they can sign.

    Verified in the SignSure codebase · Checked 7 October 2026

  5. 5

    Recipients can sign all at once, or one after another in the order you choose.

    Verified in the SignSure codebase · Checked 7 October 2026

  6. 6

    People you send documents to don't need a SignSure account or an app. They sign from a link in a browser.

    Verified in the SignSure codebase · Checked 7 October 2026

  7. 7

    Every uploaded document is fingerprinted with a SHA-256 hash, and the hashes are printed on the completion certificate.

    Verified in the SignSure codebase · Checked 7 October 2026

  8. 8

    Every step (sent, delivered, viewed, verified, signed, declined) is recorded and included in the completion certificate.

    Verified in the SignSure codebase · Checked 7 October 2026

  9. 9

    Upload a PDF and SignSure detects its form fields for you to review.

    SignSure changelog: “Detect form fields in PDFs” · Checked 7 October 2026

  10. 10

    Packs bundle several documents, recipients and fields so a set you send often goes out in one step.

    Verified in the SignSure codebase · Checked 7 October 2026

  11. 11

    Recipients can opt out of all messages, and only a hash of their address is kept to honour it.

    Verified in the SignSure codebase · Checked 7 October 2026

The law

What South African law says about electronic signatures. This is general information, not legal advice.

  1. 12

    Under the ECT Act, an electronic signature isn't without legal force just because it's electronic, and where parties haven't agreed on a type of signature, one that identifies the signer and shows their approval is valid.

    Where a law itself requires a signature without saying what kind, only an advanced electronic signature (AES) satisfies it (s13(1)). SignSure does not provide AES.

    Electronic Communications and Transactions Act 25 of 2002, s13 · Checked 7 October 2026

  2. 13

    Some documents can't be signed electronically under the ECT Act: wills and codicils, agreements for the sale of land, long-term leases of land (over 20 years), and bills of exchange.

    Electronic Communications and Transactions Act 25 of 2002, s4 and Schedules 1–2 · Checked 7 October 2026

The business

Statements from the company that runs SignSure.

  1. 14

    SignSure's servers, database and document storage are in South Africa.

    Email and SMS delivery providers process recipients' contact details to deliver messages, and may do so outside South Africa.

    Confirmed by Fedesco (Pty) Ltd · Checked 7 October 2026

  2. 15

    SignSure is operated by Fedesco (Pty) Ltd, a South African VAT-registered company. Prices are in rand.

    Confirmed by Fedesco (Pty) Ltd · Checked 7 October 2026

Prices we compare against

Taken from each provider's public pricing page. Prices change, so each one is re-checked at least every 90 days. SignSure's own prices come straight from our billing system.

  1. 16

    US dollar prices are converted at R16.62 per US$1.

    ValutaFX, USD/ZAR on 7 October 2026 · Checked 7 October 2026

  2. 17

    SignSure's plan and usage prices include VAT. The price shown is the price you pay.

    Confirmed by Fedesco (Pty) Ltd; invoices charge the plan price with no VAT added · Checked 7 October 2026

  3. 18

    Comparisons are in rand including VAT. Where a provider says its prices exclude tax, we add South African VAT at 15%. Where a provider doesn't say, we use its published price and mark it, which can only make that provider look cheaper.

    Value-Added Tax Act 89 of 1991, s7(1) · Checked 7 October 2026

  4. 19

    DocuSign Personal: R175 per month, billed annually, 5 envelopes per month.

    R2,100 billed annually. “Additional tax may apply.”

    DocuSign eSignature plans and pricing (ZAR) · Checked 7 October 2026

  5. 20

    DocuSign Standard: R450 per user per month, billed annually, 100 envelopes per user per year.

    R5,400 per user billed annually. “Additional tax may apply.”

    DocuSign eSignature plans and pricing (ZAR) · Checked 7 October 2026

  6. 21

    DocuSign Business Pro: R700 per user per month, billed annually, 100 envelopes per user per year.

    R8,400 per user billed annually. “Additional tax may apply.”

    DocuSign eSignature plans and pricing (ZAR) · Checked 7 October 2026

  7. 22

    Dropbox Sign Essentials (monthly): US$15 per month, billed monthly, no published sending limit.

    Dropbox Sign pricing · Checked 7 October 2026

  8. 23

    Dropbox Sign Essentials (annual): US$10.05 per month, billed annually, no published sending limit.

    US$120.60 billed yearly.

    Dropbox Sign pricing · Checked 7 October 2026

  9. 24

    Dropbox Sign Standard (monthly): US$25 per user per month, billed monthly, no published sending limit.

    Teams of 5 or more are sent to the custom-quoted Premium plan.

    Dropbox Sign pricing · Checked 7 October 2026

  10. 25

    Dropbox Sign Standard (annual): US$17.50 per user per month, billed annually, no published sending limit.

    From US$420 billed yearly. Teams of 5 or more are sent to the custom-quoted Premium plan.

    Dropbox Sign pricing · Checked 7 October 2026

  11. 26

    SigniFlow Business Cloud: R210 per user per month, no published sending limit.

    Listed as R210 per user per month and R2,520 annually. Includes storage for 200 documents per user. The page doesn't say whether VAT is included.

    SigniFlow eSignature pricing plans · Checked 7 October 2026